Afterburn Coaching IT Service Desk

If a tablet is not picking up HRMs, the issue is likely due to the Wi-Fi settings of the tablet. 1. Make sure the tablet is connected to the OTconnect...

If a tablet is not turning on normally, try these tips.   Remove the tablet from the holder if it is in one. Plug the tablet into a power s...

If a tablet is reporting random data or is lagging when reporting data and the fitness equipment has been verified to be working, the cache on the tablet li...

Treadmill tablet pairing should only be required on gen 1 treadmills with removable tablets. For gen 2 treadmills, the below steps are not required. On ...

Power on the tablet and rower console On the tablet, open OTConnect Tap the gear and enter password afterburn18 Choose Rower On the rower console...

“Factory Reset” refers to deleting all data on a device and returning it to the state it was when it came from the factory. Factory resetting OTConnect tabl...

When a tread isn’t tracking any stats on the tablet, restarting the treadmill can often fix the issue. Unplug the treadmill’s power cable behind it and ...

The HDMI chain refers to the connections made to transmit the HDMI display signal from the OTBeat laptop to the OTBeat TVs in the studio. These connections ...